Refund & Cancellation Policy
Last Updated: 05/Sep/2026
At Radheyam, we carefully pack every order so that your pooja essentials, festive products, and eco-friendly idols reach you safely. If you experience an issue with your order, we’re here to help.
1. Order Cancellation
Customers may request cancellation before the order is processed or dispatched.
Once an order has been packed, shipped, or handed over to the delivery partner, cancellation may not be possible.
To request a cancellation, contact us as soon as possible with your:
- Order number
- Name
- Registered email/mobile number
- Reason for cancellation
2. Refund for Cancelled Orders
If an eligible order is successfully cancelled, the refund will be initiated to the original payment method, subject to the applicable payment gateway and banking timelines.
The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
3. Damaged Products
We take care while packaging our products, especially fragile and handcrafted items.
If your product arrives damaged, please contact us within 48 hours of delivery and provide:
- Order number
- Clear photographs of the package
- Photographs of the damaged product
- Unboxing video, if available
Our team will review the issue and provide an appropriate resolution.
4. Wrong or Missing Product
If you receive a product different from what you ordered or if an item is missing from your package, please contact us within 48 hours of delivery.
After verification, we may offer a replacement, missing item shipment, or another suitable resolution.
5. Return Eligibility
Returns may be accepted only for eligible products and verified issues.
Due to the nature of certain products, handmade, customised, personalised, consumable, or religious/pooja-use products may not be eligible for return unless they are received damaged, defective, or incorrect.
6. Natural Variations
Natural clay idols and handcrafted products may have minor variations in:
- Colour
- Texture
- Shape
- Size
- Finish
- Handcrafted detailing
These variations are part of the handmade nature of the product and are not considered defects.
7. Non-Returnable Products
Unless received damaged, defective, or incorrect, the following may not be eligible for return:
- Used products
- Opened consumable products
- Personalised or customised products
- Certain pooja essentials
- Products damaged after delivery due to customer handling
- Products without original packaging where packaging is required for verification
8. Refund Processing
Once a refund is approved, it will be processed through the applicable payment method.
Depending on the payment provider or bank, the refund may take additional business days to appear in the customer’s account.
9. Shipping Charges
Shipping charges, where applicable, may not be refundable unless the return or refund is due to an error attributable to Radheyam, such as an incorrect product being shipped.
10. How to Request a Refund or Return
Please contact us with your order details at:
Email: contact@radheyamindia.com
Phone:+91 91826 26563 +91 96766 98537
Website: https://radheyamindia.com/
Our team will review your request and guide you through the next steps.
Note: Refund, return, and cancellation eligibility may vary by product. The specific terms displayed at the time of purchase will apply to that order.