Terms & Conditions

Last Updated: 05/Sep/2026

Welcome to Radheyam – Your Companion for Devotion & Celebration. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. About Radheyam

Radheyam is an online platform offering thoughtfully curated pooja essentials, festive products, eco-friendly Ganesha idols, pooja kits, traditional items, and other products related to Indian devotion and celebrations.

2. Use of Our Website

By using our website, you agree to:

Provide accurate and complete information while placing an order.
Use the website only for lawful purposes.
Not misuse, copy, reproduce, or distribute website content without permission.
Keep your account and login information secure, where applicable.
Not attempt to interfere with the website’s functionality or security.

3. Product Information

We make every effort to display our products, descriptions, images, dimensions, colours, and other details as accurately as possible.

However, some products, particularly handmade, natural clay, traditional, or handcrafted items, may have slight variations in colour, texture, size, finish, or appearance. These variations are a natural part of handmade products and should not be considered defects.

4. Eco-Friendly Products

Our natural clay and eco-friendly Ganesha idols are designed with environmental consciousness in mind. Product descriptions will specify the material and relevant eco-friendly characteristics.

Customers are encouraged to follow appropriate and responsible immersion practices during Visarjan.

5. Pricing and Availability

Product prices displayed on the website are subject to change without prior notice.
Product availability may change depending on stock.
We reserve the right to correct pricing or product information errors.
If an order is affected by a significant pricing or availability error, we may contact the customer before processing the order.

6. Orders and Payments

An order is considered successfully placed once the order confirmation is generated or communicated to the customer.

We accept the payment methods displayed on the website. Customers are responsible for providing correct billing, shipping, and contact information.

7. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframe mentioned on the website.

Delivery timelines may vary depending on:

Delivery location
Product availability
Courier service
Festivals and peak-season demand
Weather or other circumstances beyond our control

Once an order has been handed over to the delivery partner, delays caused by the courier may be outside Radheyam’s direct control.

8. Order Cancellation

Orders may be cancelled only within the cancellation period specified in our Refund and Cancellation Policy.

Once an order has been processed, packed, dispatched, or handed over to the courier, cancellation may no longer be possible.

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within the specified period mentioned in our Refund and Cancellation Policy.

We may request photographs, videos, order details, or other information to verify the issue.

10. Intellectual Property

All website content, including text, product descriptions, photographs, graphics, logos, designs, icons, and other materials, belongs to Radheyam or its respective content owners.

Unauthorised copying, reproduction, modification, distribution, or commercial use is prohibited.

11. Third-Party Services

Our website may use third-party services such as payment gateways, shipping partners, analytics services, or other service providers. Their services may be governed by their respective terms and policies.

12. Limitation of Liability

Radheyam will make reasonable efforts to provide accurate information and reliable services. However, we cannot guarantee that the website will always be uninterrupted, error-free, or available without temporary technical issues.

To the extent permitted by applicable law, Radheyam will not be responsible for indirect or consequential losses arising from the use of the website or products.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be published on this page with an updated revision date.

14. Contact Us

For questions regarding these Terms & Conditions, please contact us:

Email: contact@radheyamindia.com
Phone:+91 91826 26563 +91 96766 98537
Website: https://radheyamindia.com/